Dawson is seeking a dedicated **Call Center Program Manager Administrative Assistant (PMAA)** to provide crucial support services to the Veterans Benefits Administration (VBA). In this vital role, you will be instrumental in ensuring seamless operations for veterans accessing their benefits, handling everything from equipment logistics to coordinating new hire training. This is a unique opportunity to contribute to a mission-driven organization, offering support within a 50-mile radius of a VA facility while enjoying the flexibility of a remote work setting.
October 30, 2025
November 30, 2025
Full-Time / Remote (Hybrid Support)
📄 Job Responsibilities
- Submitting and monitoring onboarding and offboarding tickets for equipment and access requests.
- Monitoring the issuance of Government Furnished Equipment, essential headphones, and required access permissions.
- Collecting pre-hire competency certifications from new team members.
- Ensuring all new hires receive Personal Identification Verification exemptions where applicable.
- Coordinating nesting partners for new hires, providing guidance during and after their training period.
- Communicating any staff status changes to Workforce Management and Training Sections as required.
- Tracking and maintaining accurate records of equipment status.
📌 Qualifications & Requirements
- An Associate’s or Bachelor’s degree in Business Administration or Management is preferred.
- Prior administrative or program support experience, demonstrating your ability to manage complex tasks.
- Strong written and verbal communication skills, enabling clear and effective interactions.
- Exceptional ability to multitask, prioritize tasks efficiently, and manage time effectively.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and especially Outlook.
- A collaborative spirit, with the ability to work well with others and maintain professional relationships.
- Experience with program or project management software like MS Project is a plus.
- A detail-oriented and highly organized approach to all tasks.
- 2-3 years of previous call center experience is preferred.
📝 How to Apply
❓ Frequently Asked Questions
Q1: What is the application deadline for this position?
The closing date for applications is November 30, 2025. We encourage all interested candidates to apply promptly.
Q2: Is this a fully remote or on-site position?
This role is primarily remote, but you must be located within a 50-mile radius of a VA facility that can provide on-site technology support when needed.
Q3: What are the primary qualifications for this role?
We’re looking for someone with an Associate’s or Bachelor’s degree (preferred), prior administrative or program support experience, strong communication skills, proficiency in Microsoft Office Suite (especially Outlook), and ideally 2-3 years of call center experience.
Q4: What benefits does Dawson offer for this role?
Dawson provides a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Voluntary benefits like pet insurance are also available.
