Remote Front Desk Representative Job October 2025

As our Remote Front Desk Representative, you will be the virtual face of Peoria Housing Authority. Your responsibilities will include:

• Serving as the virtual front-line representative, greeting and assisting clients via phone, email, and chat.
• Managing inbound and outbound calls with a courteous and professional demeanor.
• Responding promptly to inquiries and routing messages to the appropriate departments.
• Scheduling and confirming appointments, meetings, and consultations.
• Maintaining accurate records, updating databases, and handling basic data entry tasks.
• Assisting with daily administrative tasks, such as email management, document organization, and reporting.
• Ensuring smooth communication channels between clients and internal teams.
• Maintaining a professional and positive brand image in all virtual interactions.

We are seeking a candidate who is organized, communicative, and ready to thrive in a remote work setting. Key qualifications include:

• High school diploma or equivalent (an associate’s degree is preferred).
• Previous experience in a receptionist, customer service, or administrative support role (remote experience is a significant plus).
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office, Google Workspace, and common CRM or scheduling software.
• A reliable internet connection and a quiet, professional home workspace.
• A customer-oriented attitude, coupled with friendliness, patience, and proactivity.

This is a fully remote position, offering the flexibility to work from your home. You must be available during designated business hours, with communication primarily via phone, video conferencing, and email. We value our employees and offer a comprehensive benefits package including:

• Parental leave
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Flexible schedule

Interested candidates are invited to apply by clicking the button below. Please complete the application form and tell us why your customer service and administrative skills make you an ideal fit for this remote role. We eagerly await your application!

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Q1: What is the application deadline for this Remote Front Desk Representative Job?
The closing date for applications is November 30, 2025. We encourage all interested candidates to apply well before this date.

Q2: Is this a remote position, and what are the work hours?
Yes, this is a fully remote position. You must be available during designated business hours, which will be discussed during the interview process.

Q3: What kind of experience is required for this role?
Candidates should have a high school diploma or equivalent and previous experience in a receptionist, customer service, or administrative support role. Remote experience is a plus!

Q4: What is the salary range for this position?
The pay for this role is between $21.33 and $25.69 per hour, depending on experience and whether the role is part-time or full-time.