Exciting Career Opportunity Virtual Client Specialist October 2025 Intake

As a Virtual Client Specialist, you will be the friendly voice of our clients, managing their inbound calls with professionalism and care. After an initial in-person training period at our Midvale office, you will transition to working entirely from your home office. Your responsibilities will include:

• Processing all inbound calls accurately and efficiently, strictly following client account instructions.
• Maintaining the highest level of customer service with a pleasant, energetic, and friendly demeanor.
• Navigating various software programs, client websites, scheduling systems, and reports to manage call flows effectively.
• Composing and sending professional messages with impeccable grammar, punctuation, and spelling.
• Participating in bi-weekly call monitoring to ensure compliance with department guidelines for call quality, accuracy, and answer time.
• Responding appropriately to communications from co-workers, other departments, and management.
• Collaborating effectively with team members, supervisors, and clients.
• Actively reviewing daily performance statistics and striving to meet set goals.
• Staying informed on all company policies, practices, and procedures relevant to the role.

We also encourage and support your professional growth, offering opportunities for skill enhancement and participation in leadership and personal development training programs.

We are looking for self-motivated, technically savvy individuals with a passion for customer service. Key requirements include:

• A High School diploma or GED.
• Proficiency in Microsoft Office Suite, Email, Internet navigation, Microsoft Windows, and Microsoft Outlook.
• Ability to type a minimum of 40 words per minute.
• Fluent in English with exceptional written and verbal communication skills.
• Demonstrated experience in a customer service environment.
• A reliable home work environment, free of noise and distractions.
• Stable and fast internet connection meeting our minimum speed requirements.
• Willingness to establish a backup work location or commute to our office in case of internet outages.
• Excellent problem-solving and conflict resolution skills.
• Strong team player with flexibility, creativity, and initiative.
• A commitment to continuous learning and skill improvement.
• A professional appearance and presentation, even in a remote setting.
• Strong focus, organizational skills, and adaptability.
• Consistent, predictable, and timely attendance.

Please note: All offers of employment are contingent upon the successful completion of a background check.

To apply for the Virtual Client Specialist position, please click the “Apply Now” button below. In your application, briefly tell us about your customer service experience and why you believe you’d excel in a remote answering service role. We eagerly await your application!

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Q1: What is the application deadline for this position?
The closing date for applications for the Virtual Client Specialist role is **November 15, 2025**. We encourage you to submit your application well before this date.

Q2: Is this a fully remote position from the start?
This position begins with an initial **in-person training period at our Midvale office in Salt Lake City, UT**. Following successful completion of training, it transitions into a fully **remote** role, allowing you to work from home.

Q3: What is the hourly pay for this role?
The starting pay for the Virtual Client Specialist position is **$15 – $16 an hour**, with opportunities for growth and a new hire signing bonus.

Q4: What key technical skills are required for this job?
Applicants must be proficient in **Microsoft Office Suite, Email, Internet navigation, Microsoft Windows, and Microsoft Outlook**. A typing speed of at least **40 words per minute** and fluent English communication skills are also essential.

Q5: What are the requirements for the home work environment?
You must have a dedicated workspace in your home that is **free of noise and distractions**, along with **reliable internet speeds** that meet Davinci’s minimum requirements.